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網際智慧
ibo.ai  企業AI助理

智能客服機器人平台

網際智慧
網際智慧
網際智慧
ibo.ai  企業AI助理
網際智慧
  • ibo.ai平台簡介
    • ibo.ai智能客服機器人平台-簡介
    • ibo.ai智能客服機器人平台-特色
    • ibo.ai智能客服機器人平台-服務架構
    • ibo.ai智能客服機器人平台-對話服務
    • ibo.ai智能客服機器人平台-管理後台 (BrainBuilder)
  • 應用與案例
    • 智能客服機器人-主要應用
    • 智能客服機器人-類型
    • 智能客服機器人-應用方式
    • ibo.ai應用案例 Level 1
    • ibo.ai應用案例-進階Level 2~5
    • ibo.ai應用影片分享
    • 合作伙伴
  • 設計智能客服機器人
    • ibo.ai智能客服機器人管理後台(BrainBuilder)
    • 快速打造Level 1 智能客服機器人
    • 快速打造Level 2以上的智能客服機器人
    • 打造Level 1智能客服機器人完整步驟
    • 打造Level 2~5進階智能客服機器人完整步驟
    • 智能客服機器人導入-顧問服務
  • AI對話服務6個級別
    • 人工智能對話服務6個級別
    • Level 0 - 關鍵字比對
    • Level 1 - 整句比對
    • Level 2 - 理解意圖+識別參數值
    • Level 3 - 上下文理解+連續對話
    • Level 4 - 個人化+雙向對話+複雜流程
    • Level 5 - 多人溝通(智能秘書)
  • 關於我們
    • 關於我們
    • AI技術服務能量認證
    • 與我聯絡
    • 新聞稿
    • 隱私政策
  • 網際智慧
    • ibo.ai智能客服機器人平台

      智能客服機器人、AI虛擬助理、語意理解服務 最佳選擇!

      應用案例
    • ibo.ai 智能客服機器人平台 簡介

      ibo.ai 智能客服機器人服務平台,為累積台灣25年以上自然語言語意分析及理解技術基底所發展具備深度語意理解能力之智能客服機器人服務平台,支援Level 1~Level 5等級的人工智慧對話服務,除了回答常問問題,也具備上下文理解、多輪連續對話等深度語意理解處理的能力,執行任務型指令或服務。

       

      ibo.ai 智能客服機器人服務平台,於2020年獲得經濟部工業局技術服務機構「人工智慧行業應用服務項目-智慧客服」能量登錄認證,為台灣廠商中獲得政府認證通過的少數人工智慧智能客服機器人平台。

       

      ibo.ai 智能客服機器人平台的開發,最早由自然輸入法的語意分析技術開發開始,在1999年發展出Intelligent Agent智慧型網路代理人、自然語言問答系統等技術及應用,在2000年時發展成為應用在客戶服務的「IQ電腦人」網際網路智慧問答系統,前後曾應用於寶來證券公司等15家網路公司提供網站自助問答客服(智能客服)。在經過20年的演化、整合最新Knowledge Graph及AI技術,進化為ibo.ai 智能客服機器人平台。

       

      新一代的ibo.ai 智能客服機器人平台,已應用於智慧客服、交通旅遊(台鐵/高鐵/航空)、金融服務、健康生活、智慧家庭、智慧醫療、智能HR、時間秘書等類型服務,無論是雲端或落地安裝版本,是您可以信賴的選擇!

    • ibo.ai 智能客服機器人平台

      應用、場景、介面

      ①應用形式

      1. 智能客服機器人(智慧客服機器人)

      2. 對話機器人(聊天機器人, Chatbot) 

      3. 虛擬助理(Virtual Assistant)

      4. 語音助理(Voice Assistant)

      ②服務場景

      1. 客戶服務

      2. 員工服務

      3. 工作助理

      4. 生活助理

      ③服務介面

      1. 網站

      2. 通訊平台(LINE, Facebook Messenger...)

      3. App

      4. 智慧音箱

      5. 智能IoT裝置

      6. 實體機器人

    • ibo.ai智能客服機器人平台 特色

      匯入FAQ就可以快速建置Level 1智能客服機器人

      匯入FAQ就可以快速建置Level 1智能客服機器人

      直接支援LINE,官網, 亦可透過API串接 Facebook, App, Web, 智能音箱, 實體機器人等

      直接支援LINE,官網, 亦可透過API串接 Facebook, App, Web, 智能音箱, 實體機器人等

      可套用ibo.ai現有Level 2以上套裝Skills,快速擴充智能客服機器人互動能力

      可套用ibo.ai現有Level 2以上套裝Skills,快速擴充智能客服機器人互動能力

      100%台灣開發,可落地建置(安裝於政府或企業端),亦提供雲端版本

      100%台灣開發,可落地建置(安裝於政府或企業端),亦提供雲端版本

      同時能提供Level 1~5所有等級對話技能之AI智能客服機器人服務管理之平台

      同時能提供Level 1~5所有等級對話技能之AI智能客服機器人服務管理之平台

      可針對企業服務流程,客製開發可連續多輪對話的技能服務

      可針對企業服務流程,客製開發可連續多輪對話的技能服務

      提供(1)專業顧問服務規劃,協助規劃智能客服機器人;(2)機器人訓練師委外服務,協助優化智能客服機器人

      提供(1)專業顧問服務規劃,協助規劃智能客服機器人;(2)機器人訓練師委外服務,協助優化智能客服機器人

    • ibo.ai智能客服機器人平台
      服務架構

      1. ibo.ai智能客服機器人平台,區分為 (一)智能機器人對話服務 (二) 智能機器人管理後台 (BrainBuilder) 兩部分如下圖。
      2. ibo.ai智能客服機器人平台,前端可以應用於網站, App, LINE, Facebook Messenger等通訊軟體,也可以搭配語音辨識及語音合成服務,應用於智慧音箱、實體機器人、智慧IoT裝置等。後端則可以結合公有雲服務、私有雲、裝置雲等服務或資料庫。

      ibo.ai智能客服機器人平台 服務架構
    • ㈠ 智能機器人-對話服務

      ibo.ai智能客服機器人平台的核心對話服務,結合了①深度知識比對引擎, ②深度語意理解及對話引擎, ③知識技能庫, ④任務技能庫 等核心服務,透過API,可以提供企業在官網、APP、LINE官方帳號、互動導覽台、機器人...等各類應用系統提供AI助理或客服機器人對話服務。

      1. 深度知識比對引擎

      提供Level 1智能對話服務

      1. ibo.ai深度知識比對引擎,可提供Level 1自然語言對話等級服務,主要應用於以FAQ及知識點的「靜態知識」智能客服。
      2. 知識建立相對容易,不必建立大量「換句話說」,少量FAQ或知識點即可上線,不必事先進行大量資料學習,可以一邊建立資料一邊使用。
      3. 對話介面建議採用一問一答、一問多選再答方式處理。
      4. 可快速建置部署,只要整理好知識點,最快喝一杯咖啡的時間,就產生一個智能客服FAQ機器人。
      5. ibo.ai深度知識比對引擎,亦可做為自然語言搜尋引擎,結合深度知識比對技術做整句智能搜尋。

      2. 深度語意理解及對話引擎

      提供Level 2~5智能對話服務

      1. ibo.ai深度語意理解引擎,適合應用於深度語意理解對話的情境,相當於Level 2~5自然語言對話等級服務,例如語音助理。
      2. 可提供大範圍的NLU語意理解、Intent意圖識別、Entity實體(或參數)識別,)並串接後端服務。
      3. 運用語意知識地圖 Knowledge Map,建構語意理解知識架構Ontology及對話邏輯,可處理上下文關聯對話、連續多輪對話。
      4. 採用最新Principle-Based Approach (PBA) 方式,結合發展自然輸入法25年來累積的大量語意準則,各種常用對話的表達都可以建立具備深度語意理解能力的AI對話大腦。可搭配機器學習,半自動產生語意模型與規則,兼具人工調整與自動學習的優點。
      5. 提供加密API,保障應用服務串接的隱私。

      3. 知識技能

      結合「深度知識比對引擎」
      提供Level 2~5智能對話服務

      1. 知識技能,是以知識點為核心的技能。例如:「信用卡掉了怎麼辦?」
      2. 知識點,是一件知識的基本單位,一般由FAQ常問問題整理而來,屬於靜態的知識,不必再串接資料庫系統,能拆解愈簡單愈好。
      3. 知識點,從對話服務的角度來分類,可以區分為一般型、導引型、心情型...等。

      4. 任務技能

      結合「深度語意理解及對話引擎」
      提供Level 2~5智能對話服務

      1. 任務技能,目的在完成特定任務。例如:「明天早上10點台北到高雄的高鐵」、「後天的天氣?」
      2. 整合了對話流程、上下文關聯多輪對話任務、Entity實體識別的後處理、資料查詢或異動等應用服務的處理。

      5. 彈性部署服務

      建置可選擇 落地部署 或 雲端服務

      提供多元部署建置,可安裝企業內部機房、私有雲,或ibo.ai雲端​

      6. 提供API

      提供API 服務

      提供API,可適用於 App, 網站, 智慧音箱, 實體機器人​, LINE, Facebook Messenger...等​

    • ㈡ 智能機器人-管理後台

      BrainBuilder

      ibo.ai智能客服機器人平台的BrainBuilder管理後台,可以快速導入建立一個客服機器人,無論是透過 ①匯入FAQ, ②勾選套裝技能, ③自建知識技能...等方式,都可以短時間快速建立AI智能客服機器人,詳細說明請按此

      BrainBuilder智能客服機器人管理後台(技能選擇)
    • 經濟部工業局AI技術服務能量認證

      獲得2020年經濟部工業局技術服務機構「人工智慧行業應用服務項目-智慧客服」能量登錄認證

      網際智慧獲得經濟部工業局技術服務機構「人工智慧行業應用服務項目-智慧客服」能量登錄認證

    Copyright© 2021 IQ Technology Inc. All Rights Reserved

    隱私政策
      ×
      Privacy Policy
       
      This Privacy Policy applies to information that IQ TECHNOLOGY INC. ("IQT", "our", "we", or "us") collects through iq-t.com, ibo.ai, goingpro.me, Going IME products, ibo.ai AI Assistant products, and all related websites, products, applications (both mobile and desktop), services and content provided by IQT (collectively, the "Services"). 
       
      IQT reserves the right to revise and update this policy from time to time. All changes are effective immediately when we post them and apply to te Services thereafter. If you are a registered User, we will usually notify you of any changes via email and/or by asking you to review the changes to this Privacy Policy or our Standard Terms & Conditions the next time you log in to the Services. Your continued use of the Services after the time the changes are communicated will indicate your acceptance of those revised changes, so please check the policy periodically for updates.
       
      The current version of this Privacy Policy is accessible at our website: http://it.iq-t.com/privacy.htm
      Last modified: Feb 26, 2021
       
      
      1.Introduction
      This Privacy Policy explains how IQT will process and safeguard your personal information, and the rights and choices you have with respect to your personal information. 
       
      We believe your privacy is important. To fulfill our commitment to respecting and protecting your privacy, we will adhere to the following principles:
       
      (1)   We will inform you of the personal information that will be collected, and, where appropriate seek your consent to collect, process, use, or disclose your personal information.
      (2)   We will identify the purposes for which we will collect and further process your personal information.
      (3)   We will only collect information that is necessary to carry out the identified purposes of use.
      (4)   We will use or disclose your personal information only for the purposes for which it has been collected, except with your consent, or as required or permitted by applicable law, and we will retain your information only as long as necessary to fulfill those purposes.
      (5)   We will endeavor to ensure that your personal information is accurate, complete, and up-to-date.
      (6)   We will implement appropriate technical and organizational measures to protect your personal information.
      (7)   We will make our policies and practices for the handling of your personal information as transparent as is reasonably possible.
      (8)   You will have access to your personal information and will be able to correct your personal information as appropriate in accordance with your rights under applicable law.
      (9)   We will be accountable to you.  We are interested in hearing your opinion regarding our compliance with these principles, this Privacy Policy, and applicable laws.
       
       
      2. What Kinds of Information do we Collect?
      When you use the Services we use the following methods to access your information to provide the Services to you and optimize our security to protect your account and personal information. Because the needs and choices of each IQT product or service may vary, we will only collect partial information that is necessary based on the Services you use.
       
      2.1 Information Provided by Users
      (1)   Your account information. You may provide your name, email or telephone number to create a IQT account or log into the Services through a  third-party account (e.g., Google, LINE, Facebook, etc.). Please note that we do not collect third-party password. It is necessary to provide one of the information above, in order to create an account and use the Services.
      (2)   Customer Support. You can provide us with information about your use of the Services, including your products or Services information and how to contact you, so that we can provide customer support. For example, you can use the "user feedback" feature or send an email that contains information about our Services performance and other issues.
      (3)   Usage by the user. We collect user information about your activity in our Services, such as: features used; operations performed; and time, frequency, and duration of users' activities. For example, we collect the time the user connected to our Services and the time of the last connection, as well as the operations of accounts, settings, the content in sending or receiving messages, and other functions in our Services. We also collect relevant parameters for the Services setup by users.
      (4)   Billing information. If you shop on our Services, we will collect the necessary billing information such as buyer's name, buyer's ID, and billing address, etc. However, we will not collect payment information such as credit card number.
      
      2.2 Device information
      (1)   When you use Services, we may obtain and maintain certain electronic identification or log data that is automatically provided by your device such as: device type, operating system, IP address, browser information including type and language settings, device identifier, advertising identifier, mobile application identifier, cookies, or web beacons (described as below).
      --  Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer's hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the "lifetime" of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.
      --  Web Beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your device to a server.  Some of IQT's content and emails may contain embedded web beacons that allow a server to read certain types of information from your Device, allow us to count the number of people who have viewed content, to know when you opened an email message and the IP address of your Device.  Web beacons help IQT develop statistical information to provide better and more personalized content.
      (2)   This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of, or abuse of, Services, as well as to provide you with customized options, and optimize the Service for your device.   
      (3)   Also, please note that a third party advertising identifier may be associated with your Account through our internal identifier. IQT uses analytics services, such as Google Analytics, to collect Other Information.  Generally analytics services do not identify individual users.  Google analytics services allow you to opt out of data collection.  For example, to learn more about Google Analytics practices and to opt out, visit https://www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
       
      2.3 Third-Party Information
      (1)   The Services may provide access to external, third-party services and IQT cannot obtain the information you generate when using such third-party services. However, if you have expressly consented to the third party obtaining your geographic location or voice commands, etc., the third party will obtain the terminal geographic location information or voice recording interface through your device, and both IQT and the third party will be able to obtain your geographic information, location information, or voice recording information. This is sensitive information and refusing to provide this information will prevent you from using the above third-party services normally, but it will not affect your use of other IQT functions normally.
      (2)   IQT does not actively obtain your personal information from third parties. If future business development requires indirect access to your personal information from a third party, we will obtain your consent before sharing it. If personal information processing activities required by IQT in the future exceed the scope of your original consent to provide personal information to third parties, we will obtain your consent before sharing it. Ways to obtain your consent includes but is not limited to, updating IQT's privacy policy and obtaining your consent for authorization through the functions related to it.
       
       
      3. How Do We Use This Information?
      We use all the information we have to help us operate, provide, improve, understand, customize, support, and market the Services.
      (1)   Our Services: We operate and provide the Services, including providing customer support and improving, repairing, and customizing the Services. We understand how people use the Services and analyze and use the information we have to evaluate and improve the Services. Furthermore, we research, develop, test new services and features, and perform troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize the Services. At your request, we will try to provide your personal data for free within one month.
      (2)   Security and privacy: We verify accounts and activities and ensure that the Services are used legally by investigating suspicious activities or violations of our terms. This promotes the security and privacy of the Services.
      (3)   Communication about the Services: We will communicate with you about the Services and features and let you know about our terms and policies and other important updates. We may provide you with the marketing of the Services and promote other marketing events of our company.
      (4)   Advertising and business information: We may advertise IQT and third-party products based on the Services or products you have installed, accessed, used, and purchased. You may receive marketing information that may contain content that may be of interest to you. As we do not want to spam you, you can manage these communications. We will respect your choices.
       
       
      4. Children' Privacy
      The Services are intended for a general audience and are not directed to or intended for use by minors.  Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent's verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use the Services and subsequently will delete that information.
       
      If you are a minor under the age of 16 (according to the legal requirements of EU member states, the minimum must not be less than 13 years old), you must obtain written consent from your parent or legal guardian before using this product and its relevant services. This product and the relevant services will protect the personal information of minors in accordance with the relevant EU laws and regulations.
       
      US California Minors:  While the Service is not intended for anyone under the age of 18, if you are a US California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: services@iq-t.com.  When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it.  We are not required to remove any content or information that:
      (1)   federal or state law requires us or a third party to maintain;
      (2)   was not posted by you;
      (3)   is anonymized so that you cannot be identified;
      (4)   you don't follow our instructions for removing or requesting removal; or
      (5)   you received compensation or other consideration for providing the Content or information. 
       
      Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
      
      
      5. How is This Information Shared?
      (1)   Third-party providers: We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market the Services. When we share information with third-party providers, we ask them to use your information in accordance with our instructions and terms or with your explicit permission.
      (2)   Third-party services: When you use third-party services that integrate with the Services, they may receive information about what you have shared with them. For example, if you use Google Cloud Platform or Alexa Smart Voice Services integrated with the Services, they will receive information about what you have shared with them. If you interact with third-party services through the Services, you may provide information directly to such third parties. Please note that when you use third party services, their own terms and privacy policies will apply to your use of these services.
       
      
      6. How Can You Manage or Delete Information About You?
      We provide users with the ability to manage, change, limit, or delete their data.
      We store the data until we no longer need it to provide services and IQT product or until the user's account is deleted, depending on which comes first. This requires specific analysis of the situation and depends on the nature of the data, the reasons for collecting and processing the data, and the related legal or operational retention needs.
      (1)   Changing your email, nickname, and more: You can change your email address, nickname, and other content that we provide to change functions through the IQT product related account management functions.
      (2)   Deleting your IQT account: You can send us a written request via email services@iq-t.com to delete your IQT account at any time (including if you want to withdraw your consent to use your information for us). When you delete your IQT account, we will delete or anonymize the information associated with your account on our server..
      (3)   California Shine the Light Law: US California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year.  If you are a California resident and you wish to make such a request, please send an e-mail with "California Privacy Rights" in the subject line to services@iq-t.com.
      
      
      7. Security of Personal Data
      IQT takes precautions intended to help protect information that we process but no system or electronic data transmission is completely secure.  Any transmission of your Personal Data is at your own risk and we expect that you will use appropriate security measures to protect your Personal Data.
       
      You are responsible for maintaining the security of your account credentials for the Services. IQT will treat access to the Services through your account credentials as authorized by you.  Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution.  We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.  If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.
       
      If we become aware of a breach that affects the security of your Personal Data, we will provide you with notice as required by applicable law. To the extent permitted by applicable law, IQT will provide any such notice that IQT must provide to you at your account's email address. By using the Services, you agree to accept notice electronically.
       
      We retain Personal Data in identifiable form only for as long as necessary to fulfill the purposes for which the Personal Data was provided to IQT or, if longer to comply with law legal obligations, to resolve disputes, to enforce agreements and similar essential purposes.
       
      
      8. How Do We Respond to Legal Requests or Prevent Harm?
      If there are good reasons to believe that the law requires us to do so, we may visit, retain, and share your information as required by law (such as a search warrant, court order, or subpoena). This may include legal requirements from jurisdictions, provided we are satisfied that the response is required by law in that jurisdiction, affects the users in that jurisdiction, and complies with internationally recognized standards. We may also access, retain, and share information for the following purposes: We have good reason to believe that it is necessary to identify, prevent, and respond to fraud or other illegal activities; to protect ourselves, you, and/or others (including as part of an investigation), or to prevent death and/or imminent personal injury.
      We regularly review our products and the Services for compliance with the Privacy Policy. After we receive a formal written complaint, we will contact the complainant to handle the follow-up. We will work with the appropriate authorities (including the local data protection authority) to resolve any complaints about the transfer of personal data that cannot be directly resolved by us.
       
      
      9. How Will We Notify You of Changes to This Policy?
      We will notify you before we amend this policy so that you can review and comment on the revised policy before continuing to use the Services.
       
       
      10. How Do Our Services Operate
      IQT may share information within its own company or with third parties to achieve the purposes described in this policy. For example, to achieve the purposes described in this policy, information collected in the European Economic Area ("EEA") may be transferred to countries or regions outside the EEA. In order to legally transfer data from the EEA to other countries or regions, we will follow the terms of the standard contract approved by the European Commission, adopt other measures prescribed by EU law, and will obtain your consent.
      If you have any questions or concerns, you can contact us using the information provided below.
       
      
      11. How Can You Contact IQT with Questions?
      If you have any questions or concerns, you can email us at: services@iq-t.com
       
      If you contact us, we may keep a record of that correspondence and never share information we receive from you via email unless:
      (1)   we have your permission to share that information; or
      (2)   we have given you prior notice that the information will be shared, and with whom; or
      (3)   that information is aggregate information or other information that does not identify you.
      Occasionally, we may need to email you. We may need to send you administrative information, tell you something important about your account or changes to the Services, or update you on new policies. These administrative communications are considered part of the Services, which you may not be able to opt-out from receiving. Note that we will never email you to ask for your password or other Account information; if you receive such an email, contact us so we can investigate and take any appropriate action.
       
       
      Definitions
      Here are some definitions of capitalized words we use in this Privacy Policy:
      (1)   "Content" means any information, text, audios, graphics, photographs, images, illustrations, logos, tools, written posts, executable files, scripts, software, interactive features, creative expression, data or other information materials generated, provided, uploaded, downloaded, appearing or otherwise accessible on or through IQT.
      (2)   "User" means any person or entity using a IQT products or the Services.
      (3)   "You" means you, whether you are a person or someone acting on behalf of an entity you are authorized to represent, and whether you are a registered user or not.
       
      
      2021 IQT Privacy Policy
      
      
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